I always thought that when you needed a refill on a prescription (no refills left) you called the office of whoever prescribed the medication for you. Is this not true anymore? That's what I do. In fact, my PCP has a convenient answering machine set up so I just leave a message and don't have to bother anyone. But--
Recently I was at "big chain pharmacy" with neglected teen daughter waiting for a prescription. Middle-aged man and his mother are there picking up half the pharmacy. Middle-aged man proceeds to berate very young looking pharmacy tech about a missing prescription. Why isn't it there? He called the PHARMACY this morning for THEM to call HIS doctor to get refills. This took 20 minutes with a huge line behind him. I had a front row seat to this (next to a woman who I think coughed up her right lung into her HANDS). Am I missing the new way to get refills?
I have called to refill medication, discovered that there were no refills left and the pharmacy tech offered to call my doctor. I promptly declined. Isn't that my job? Why are pharmacy's even offering? Aren't they strapped enough for time and people? Customer service??--please we are creating a culture of people who can't take care of themselves. This guy was old enough to know better but now he clearly has come to expect this. I paid for my prescription and also threw in a pocket-sized spray hand sanitizer. Out in the parking lot I sprayed myself and neglected teen daughter down and shook my head in amazement.
Happy new year!
2 years ago